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Q&A: Requiring Local Verification for Assistance Animals

October 17, 2022    

Q: I manage a rental property in Maine that doesn’t allow pets. An applicant from New York gave me a note from a New York doctor stating that the applicant needs an emotional support animal as an accommodation for a disability. Can I...

COACH's Pop Quiz!

October 3, 2022    

Q: Two-persons-per-bedroom would be a difficult occupancy standard to justify as reasonable if:

  1. The landlord has made discriminatory remarks about not wanting to rent to...

Is It Okay to Show Limited Availability of Units Online?

May 18, 2022    

Q: Is there a potential fair housing problem with advertising online that we have, say, two available units at our property, when in fact we have, say, five units? If someone comes to the property, we will show all five units. But we want to...

COACH's Pop Quiz!

April 5, 2022    

Q: While preparing to open your community’s swimming pool for the summer, you review your pool rules. You want to prevent kids from drowning by requiring them to be responsibly supervised when using the pool. Local ordinances stipulate...

COACH's Pop Quiz!

January 31, 2022    

In a recent case, a tenant claimed she needed an emotional support animal for a mental disability and asked the homeowners association board for an exemption from the community’s no-pet policy. Since the tenant’s disability isn’t readily apparent, the board asked her for...

COACH's Pop Quiz: Holiday Edition

December 1, 2021    

Q: Your community allows residents to reserve the common room for parties and other social activities, including Christmas and Hanukkah celebrations. A resident asks if he can reserve the room to host a pagan celebration to mark the winter...

Q&A: Requesting Documentation of Domestic Abuse Under VAWA

October 26, 2021    

Q: I manage rental properties that participate in HUD programs. A tenant claims her boyfriend is abusing her and asked me to transfer her to a different unit at one of our other properties. I know that under the Violence Against Women Act (...

COACH's Pop Quiz!

September 27, 2021    

Q: A tenant comes to you in tears and says that a maintenance worker who’s been sexually harassing her for months just entered her apartment and exposed himself. “I’m going to call a lawyer,” she exclaims. You feel...

COACH's Pop Quiz!

May 28, 2021    

The owner of the apartment complex you manage has asked you to investigate a sexual harassment complaint about a maintenance employee made by a tenant at another one of the owner’s properties. Because you have no work relationship with anyone at that property, the owner believes you can...

Assistance Animal FAQs, Part 4: Tenants with Animal Allergies

February 22, 2021    

In this four-part series we’re featuring answers to some tricky questions attendees asked during our recent webinar, How to Handle Requests for Assistance Animals, presented by attorney Theresa L. Kitay.

Q: I have a tenant who’s allergic to dogs and...

Assistance Animal FAQs, Pt. 3: Restricted Breeds

February 22, 2021    

In this four-part series we’re featuring answers to some tricky questions attendees asked during our recent webinar, How to Handle Requests for Assistance Animals, presented by attorney Theresa L. Kitay.

Q: We have verified that a tenant’s Rottweiler...

Assistance Animal FAQs, Pt. 2: Backdated Verifications for Assistance Animals

February 22, 2021    

In this four-part series we’re featuring answers to some tricky questions attendees asked during our recent webinar, How to Handle Requests for Assistance Animals, presented by attorney Theresa L. Kitay.

Q: If a tenant who’s requesting permission for...