Personnel: Your First Line Of Defense Against Fair Housing Claims

February 10, 2008
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This month, we are going to put the focus on your staff as your first line of defense against fair housing claims. The potential for a fair housing problem is inherent in the many ways your staff interacts with prospects, applicants, and residents—answering phone calls, marketing and showing units, evaluating rental applications, responding to accommodation requests, and performing maintenance work, to name a few.

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