How to Comply with Fair Housing Law When Dealing with People Who Are Deaf or Hard of Hearing

November 7, 2012
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Effective communications with prospects, applicants, and residents are an essential aspect of all community operations. It’s especially important in your leasing office where miscommunications can undermine your efforts to attract qualified applicants to fill vacancies. Communication problems aren’t just bad for your bottom line: Misunderstandings about leasing opportunities or rental terms often lead to suspicions of discriminatory motives, triggering a fair housing complaint.

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