You Never Get a Second Chance to Make a First Impression

July 12, 2017    
You never get a second chance to make a first impression, as the saying goes. It means that you should always put your best foot forward whenever you meet someone new: It takes only a few seconds for a stranger to size us up based on outward appearances—and snap judgments based on negative...

Everything You Always Wanted to Know About Sex (Discrimination) … But Were Afraid to Ask

June 12, 2017    
In this month’s lesson, the Coach reviews fair housing rules banning discrimination based on sex. While the basic rules prevent you from giving preferential treatment to either men or women because of their gender, the law has evolved to outlaw a broad range of discriminatory practices based...

Here's Why You Should Be Careful with Reasonable Accommodation Requests

May 12, 2017    
In this lesson, the focus is on disability discrimination, the leading cause of fair housing complaints filed each year. The reasons vary, but many stem from disputes over requests for reasonable accommodations—that is, exceptions to the community’s usual rules or policies—for...

Avoiding Legal Trouble When Renting to Immigrants and Noncitizens

April 5, 2017    
This month, we’re going to focus on avoiding fair housing trouble when dealing with immigrants and noncitizens. The national debate over immigration reform has been raging for many years now, but it’s taken on a new—and more politically divisive—tone since last fall’s...

Fair Housing 101: How to Comply with Fair Housing Law

March 9, 2017    
In honor of Fair Housing Month, the Coach is getting back to basics with an overview of fair housing law. There’s a lot going on in Washington, with many anticipating changes on the horizon for fair housing regulatory requirements adopted in the waning days of the previous administration.

Avoid the 7 Biggest Mistakes When Verifying Disability

February 8, 2017    
This month, the Coach focuses on the rules limiting when and how you can ask for disability-related information. It can come up anytime an applicant or resident requests a reasonable accommodation. It’s a particularly big issue when dealing with requests for emotional support animals, given...

From the Courts: Lessons Learned on Fair Housing Law

January 12, 2017    
For this month’s lesson, the Coach gathered recent court decisions on fair housing law. Keeping abreast of what’s happening in the courts can help you learn from the experiences of other communities to better prevent—or respond—to fair housing complaints. 

How to Ensure Fair Housing Compliance When Considering a Smoke-Free Policy

December 20, 2016    
In this lesson, the Coach reviews how fair housing rules may affect your ability to regulate smoking at your community. There has been a trend toward smoke-free housing policies, which recently got a big boost when HUD ordered all public housing agencies to go smoke-free by 2018. The new rule,...

Year in Review: Highlights from the 2016 Lessons

December 6, 2016    
In this Special Issue, the Coach wraps up 2016 with a review of this year’s lessons. Keep it handy—it’s a quick refresher on top fair housing concerns we covered this year. It’s also a helpful index to the full lessons, all of which are available to review or download from...

Fair Housing Quiz: Test Your Knowledge of Fair Housing Law

November 7, 2016    
This month, the Coach offers a fair housing quiz designed to help you test your knowledge of fair housing law. The rules forbidding housing discrimination can get complicated, so it’s important that everyone working at your community understands fair housing—and knows how to apply it in...